Privacy Policy

What we collect

When you place an order, create an account, or contact us, we collect only the information we need to deliver your order and keep you informed. This includes your name, email address, delivery address, phone number, payment details (processed securely through our payment provider), and any personalisation text you enter for your canvas.

How we use your information

• To fulfil and deliver your order.
• To send order confirmations, dispatch updates and delivery notifications.
• To respond to questions or requests.
• To improve our products and service (only in anonymised form).

Who we share it with

We do not sell your data. We share only what is necessary with trusted partners: our payment processor, our print and fulfilment partner, and our courier for delivery tracking. Each is bound by strict data protection agreements.

Cookies

Our site uses essential cookies to keep your cart and session working. We also use a small number of analytics cookies to understand how visitors use the site, so we can improve it. You can disable non-essential cookies in your browser settings.

Your rights

You have the right to access, correct or delete the personal information we hold about you. You can also object to processing or request that we transfer your data elsewhere. To make any of these requests, email us at info@mycanvasstory.com.

How to contact us

If you have any questions about this policy or how we handle your data, please email info@mycanvasstory.com or write to: My Canvas Story, Guildford, Surrey, United Kingdom.