Terms and Conditions
Acceptance of Terms
By placing an order with our company, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree to these terms, please do not use our services or place an order.
- Order Process
2.1 Upon submitting your order, you will receive an email containing the initial design for your product. This email will be sent to the address provided during the ordering process.
2.2 You will have the opportunity to review, edit, and customise this design to your satisfaction. We encourage you to carefully examine all aspects of the design, including but not limited to colors, text, dimensions, and overall layout.
2.3 Your order is not considered complete until you have submitted your final approval of the design. We strongly advise taking the time to ensure all details are correct, as changes cannot be made once the final design is submitted.
2.4 By submitting your final design approval, you acknowledge that you have thoroughly reviewed the design and accept full responsibility for its accuracy and suitability.
- Payment
3.1 All prices listed on our website are in British Pounds Sterling (GBP) and are inclusive of VAT where applicable.
3.2 Payment is due in full at the time of placing your order. We accept major credit cards, debit cards, and PayPal.
3.3 Your order will not be processed until payment has been successfully received and cleared.
- Refund Policy
4.1 We operate a strict no-refund policy once you have submitted your final design approval. This policy is in place due to the custom nature of our products.
4.2 Refunds will only be issued in the event that the product arrives damaged. In such cases, please adhere to the following procedure:
a) Contact our customer service team within 48 hours of receiving the product.
b) Provide clear photographic evidence of the damage.
c) Do not attempt to use or alter the damaged product in any way.
4.3 We reserve the right to investigate all claims before processing any refunds. If a refund is approved, it will be issued to the original payment method within 10 business days.
4.4 In cases where we are unable to fulfil your order due to stock shortages or unforeseen circumstances, we will offer either a suitable alternative or a full refund.
- Shipping and Delivery
5.1 We strive to process and ship all orders promptly. You can expect your order to be shipped within 7 business days from the date of your final design approval.
5.2 Please note that this timeframe refers to dispatch rather than delivery. Actual delivery times may vary depending on your location and the shipping method selected.
5.3 We use reputable courier services to ensure safe and timely delivery of your products. A tracking number will be provided via email once your order has been dispatched.
5.4 Risk of loss and title for items purchased from our website pass to you upon delivery of the items to the carrier.
5.5 We are not responsible for any delays, loss, or damage occurred during shipping. However, we will assist you in tracking your package and communicating with the courier service if any issues arise.
- Product Quality and Use
6.1 We strive to ensure that all products meet high-quality standards. However, slight variations in color, size, or finish may occur due to the nature of custom manufacturing processes.
6.2 Our products are intended for personal use only. Any commercial use or resale of our products without prior written consent is strictly prohibited.
6.3 Care instructions will be provided with your product. Failure to follow these instructions may void any potential claims for damaged or defective items.
- Intellectual Property
7.1 By submitting designs or content for your custom product, you warrant that you have the right to use all elements within the design and that it does not infringe upon any third-party intellectual property rights.
7.2 You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and modify the designs you submit solely for the purpose of producing your custom product.
7.3 We retain all intellectual property rights in our website, product templates, and any original designs created by our team.
- Privacy and Data Protection
8.1 We are committed to protecting your privacy. Our Privacy Policy, available on our website, outlines how we collect, use, and protect your personal information.
8.2 By placing an order, you consent to the collection and use of your personal information as described in our Privacy Policy.
- Limitation of Liability
9.1 To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
a) Your use or inability to use our services
b) Any unauthorized access to or use of our servers and/or any personal information stored therein
c) Any interruption or cessation of transmission to or from our services
d) Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services
9.2 Our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid by you for the specific product(s) that gave rise to the claim.
- Governing Law and Jurisdiction
10.1 These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom.
10.2 Any disputes arising from or related to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
- Changes to Terms and Conditions
11.1 We reserve the right to amend these terms and conditions at any time. Any changes will be effective immediately upon posting to our website.
11.2 Your continued use of our services following any such changes constitutes your acceptance of the new terms and conditions.
11.3 It is your responsibility to review these terms and conditions periodically for any updates or changes.
- Contact Information
If you have any questions or concerns regarding these terms and conditions, please contact our customer service team at [insert contact email or phone number].
By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.